1. Statutory Rights
You have the right to cancel online purchases within 14 days of delivery and return goods within the following 14 days—unless exempt (e.g., perishable items)  .

2. Fresh Meat Products
Due to their perishable nature, cancellations, returns, or refunds are not accepted once the meat has been prepared or dispatched.

3. Faulty, Damaged, or Incorrect Goods
Contact us within 24 hours of delivery with photos and your order details. We will investigate and provide either a full refund, replacement, or credit voucher.

4. Order Changes or Cancellations
If your order has not been dispatched, please contact us immediately to discuss options to cancel or modify it.

5. Proof of Purchase
Claims must include your order number or receipt. Returns, if authorised, must be in original condition and are at your expense unless the fault lies with us.

6. Refund Processing
Approved refunds will be issued within 3–5 working days to your original payment method. Return shipping costs may be deducted unless we’re at fault.

7. Faulty Goods & Statutory Guarantees
Under the Consumer Rights Act, you may return faulty or misdescribed goods for a full refund within 30 days of delivery.

8. Contact Us
  •  info@jgkbutchery.co.uk
  •  01793 853284

Please have your order number and photos ready. We’ll respond within 48 hours.